5mwb Privacy Policy

1. Introduction

Welcome to 5mwb. We are committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains how 5mwb collects, uses, stores, shares, and protects your personal information when you access or use the 5mwb website and services available at 5mwb.net (the "Platform").

This policy is written in plain, accessible English so that Filipino players — whether you're based in Manila, Cebu, Davao, Quezon City, Makati, or anywhere else in the Philippines — can clearly understand how your data is handled. We believe transparency is not just a legal obligation; it's the foundation of the trust that 5mwb has built with its players.

By registering for an account, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the Platform.

This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the 5mwb Platform more broadly.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, 5mwb acts as the personal information controller in respect of the personal data collected through the Platform.

As the personal information controller, 5mwb determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently. Where 5mwb engages third-party service providers to process personal data on its behalf, those providers act as personal information processors and are bound by contractual obligations to process data only in accordance with 5mwb's instructions and this Privacy Policy.

3. Personal Data We Collect

5mwb collects the following categories of personal data from players and visitors to the Platform:

3.1 Identity & Contact Data

• Full legal name
• Date of birth (for age verification — 21+ requirement)
• Nationality and country of residence
• Government-issued identification number (e.g., PhilSys ID, passport number, driver's license number)
• Email address
• Mobile phone number
• Residential address

3.2 Financial Data

• GCash account number or registered mobile number
• PayMaya account details
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks)
• Credit or debit card details (Visa, Mastercard) — stored in tokenized form only
• Transaction history, including deposits, withdrawals, and wager records

3.3 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration and login timestamps
• Pages visited and features used on the Platform
• Game history and betting activity

3.4 Communications Data

• Records of live chat conversations with 5mwb support agents
• Email correspondence with 5mwb
• Feedback, complaints, and dispute records

4. How We Collect Your Data

5mwb collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, or contacting our support team.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from document verification service providers; fraud and risk data from payment processors; and publicly available information used for compliance screening.

5. How We Use Your Personal Data

5mwb uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your 5mwb player account.
• Identity verification: To verify your age (21+ requirement) and identity in compliance with PAGCOR regulations and anti-money laundering obligations.
• Transaction processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard.
• Platform operation: To provide and improve the games, features, and services available on the 5mwb Platform.
• Customer support: To respond to your inquiries, complaints, and requests via live chat or email.
• Responsible gaming: To monitor gaming activity and apply responsible gaming tools such as deposit limits, session reminders, and self-exclusion where requested or required.
• Fraud prevention & security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other illegal activity.
• Legal compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, PAGCOR reporting requirements, and the Data Privacy Act of 2012.
• Marketing communications: To send you promotional offers, bonuses, and platform updates — but only where you have given your consent to receive such communications. You may opt out at any time.

6. Legal Basis for Processing

5mwb processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your 5mwb account and provide the services you have requested.
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, PAGCOR requirements, and tax obligations.
• Legitimate interests: Processing necessary for 5mwb's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Sharing Your Personal Data

5mwb does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard — to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC (Know Your Customer) service providers engaged to verify your identity and age.
• Fraud prevention services: Risk management and fraud detection providers who help 5mwb identify and prevent fraudulent activity.
• Game software providers: Licensed game developers and content providers whose games are available on the 5mwb Platform, to the extent necessary to operate those games.
• Regulatory authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law or regulation.
• Legal and professional advisers: Lawyers, auditors, and other professional advisers engaged by 5mwb, subject to professional confidentiality obligations.
• Law enforcement: Philippine law enforcement agencies, where disclosure is required by a valid legal order or where 5mwb reasonably believes disclosure is necessary to prevent or report a crime.

All third-party processors engaged by 5mwb are required to process personal data only in accordance with 5mwb's instructions and to implement appropriate technical and organizational security measures.

8. Cookies & Tracking Technologies

5mwb uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in to your 5mwb account. These cannot be disabled.
• Functional cookies: Remember your preferences (such as language settings) to provide a more personalized experience.
• Analytics cookies: Help us understand how players use the Platform so we can improve performance and user experience. Data collected is aggregated and anonymized where possible.
• Security cookies: Used to detect and prevent fraudulent activity and unauthorized access.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. 5mwb does not use cookies to serve third-party advertising.

9. Data Retention

5mwb retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable Philippine law. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• Identity verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Support communications: Retained for three (3) years from the date of the communication, or longer if related to an ongoing dispute or legal matter.
• Technical and usage data: Retained for up to two (2) years, after which it is anonymized or deleted.

When personal data is no longer required, 5mwb will securely delete or anonymize it in accordance with our internal data disposal procedures.

10. Data Security

5mwb implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• TLS/SSL encryption for all data transmitted between your device and the 5mwb Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting access to personal data to authorized personnel only.
• Regular security assessments and penetration testing of the Platform.
• Multi-factor authentication options for player accounts.
• Staff training on data privacy and security obligations.

While 5mwb takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 5mwb will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

11. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by 5mwb:

• Right to be informed: The right to be told how your personal data is being collected and processed — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data 5mwb holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to 5mwb's legal retention obligations.
• Right to object: The right to object to certain types of processing, including direct marketing.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the 5mwb support team via live chat on the Platform. We will respond to all valid data subject requests within thirty (30) days. We may need to verify your identity before processing your request.

12. Children's Privacy

The 5mwb Platform is strictly intended for persons aged 21 years and above, in accordance with PAGCOR regulations. 5mwb does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact our support team immediately via live chat.

13. Cross-Border Data Transfers

Some of 5mwb's third-party service providers — including game software providers and technical infrastructure providers — may be located outside the Philippines. Where personal data is transferred to recipients in other countries, 5mwb ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses consistent with the requirements of the Data Privacy Act of 2012 and NPC guidelines on cross-border data transfers.

By using the 5mwb Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described above.

14. Updates to This Privacy Policy

5mwb reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify you by posting a prominent notice on the Platform or by sending an email to your registered address prior to the changes taking effect. The "Last Updated" date at the top of this policy reflects the most recent revision.

Your continued use of the 5mwb Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how 5mwb protects your personal data.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 5mwb handles your personal data, please contact our Data Privacy team via live chat, available 24/7 on the Platform. You may also reach us by email at: [email protected]

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the regulatory authority responsible for enforcing the Data Privacy Act of 2012.